Product Design

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Design craft

  1. Implements design solutions within established frameworks and systems. Produces and documents design work for individual tasks. Shares completed solutions with team members following existing patterns and guidelines.

  2. Executes tasks independently with growing scope. Articulates design decisions and rationale to stakeholders. Documents solutions for team execution. Identifies problem statements from feature requests and user feedback.

  3. Identifies and executes tasks in collaboration with cross-functional partners. Creates seamless experiences addressing user problems and business objectives. Documents solutions preempting technical questions. Synthesizes insights into overarching problem statements.

  4. Leads projects and develops design systems and frameworks for team use. Delivers solutions exceeding stakeholder expectations. Influences work across multiple teams. Engineers actively seek collaboration on these designs.

  5. Makes decisions impacting entire product suite and company direction. Delivers visionary work introducing new products or markets. Brings proof-of-concepts to engineering for technical validation. Focuses deliverables toward company's future strategic goals.

Knowledge of Craft

  1. Produces documented design solutions within existing frameworks. Asks clarifying questions to distinguish problem statements from feature requests. Shares work with team members for feedback and validation.

  2. Presents design decisions with clear rationale to stakeholders. Creates documentation that enables other teams to execute independently. Synthesizes feedback and insights to identify underlying problem statements.

  3. Delivers solutions that demonstrably address both user needs and business objectives. Produces documentation that anticipates technical constraints and implementation questions. Explains design trade-offs clearly to cross-functional partners.

  4. Establishes reusable frameworks and templates that enable consistent team output. Coaches others on translating user research into business-aligned solutions. Reviews team documentation to ensure completeness before handoff.

  5. Proposes solutions that stakeholders recognize as exceeding initial requirements. Creates proof-of-concepts for new products or market opportunities. Engages engineering leadership early to validate technical feasibility of forward-looking designs.

Team management

  1. Assists in onboarding new designers by sharing team resources and documentation. Participates in interview panels when invited. Answers questions about day-to-day processes and tools. Helps orient new team members to workflows and communication norms.

  2. Routes specific tasks to appropriate designers based on current workload and project needs. Conducts interviews for junior and mid-level design roles. Mentors individual designers on team philosophy and process. Documents onboarding materials and refines team practices based on feedback.

  3. Manages designers across projects by strategically assigning work aligned to individual strengths. Serves as hiring manager for design roles at all levels. Onboards and mentors designers on philosophy, process, and values. Structures small teams considering skill balance and business priorities.

  4. Structures multiple teams to achieve necessary designer balance across business priorities. Acts as hiring manager for both designer and design manager roles. Continuously improves onboarding processes through iteration and measurement. Develops hiring strategies that address capability gaps and future needs.

  5. Designs organizational structure and team shape to meet evolving business needs. Creates clear role definitions and responsibility frameworks across all levels. Recruits senior-level talent and manages headcount planning with strategic hiring roadmaps. Plans team events that strengthen culture and cross-team collaboration.

People (individual) management

  1. Observes and assists in managing individual designers. Delivers feedback during scheduled reviews with guidance. Tracks designer progress against established goals. Participates in one-on-one meetings focusing on task completion and immediate skill development.

  2. Manages designers on a single team independently. Conducts regular one-on-ones providing clear feedback on performance and career growth. Sets quarterly goals aligned with product objectives. Identifies skill gaps and recommends development opportunities. Motivates designers to question assumptions.

  3. Manages and develops designers across multiple teams through various career stages. Provides feedback to designers, managers, and directors consistently. Creates individual development plans balancing product delivery and career progression. Coaches designers on Design Thinking fundamentals maintaining upward impact trajectory.

  4. Defines performance standards and expectations across the design function. Provides coaching and guidance to designers, managers, and directors across divisions. Designs and implements progression frameworks distinguishing IC and management tracks. Evolves team capabilities to meet scaling needs and strategic objectives.

  5. Establishes organization-wide performance standards and career frameworks. Coaches senior leaders across all divisions on design talent development. Shapes succession planning and leadership pipelines. Drives cultural transformation ensuring designers grow independently. Creates systems enabling continuous performance elevation at scale.

Scope management

  1. Executes design work within established processes and frameworks. Completes assigned tasks that support team goals. Documents work according to existing templates. Reports progress to immediate team members when asked.

  2. Delivers design solutions aligned with team roadmap items. Identifies process gaps and suggests improvements. Creates reports on project metrics and team accomplishments. Communicates design decisions and outcomes to cross-functional team members regularly.

  3. Questions assumptions and challenges existing approaches to product development. Delivers design across multiple teams supporting company strategy. Builds collaborative relationships with DesignOps and Research. Iterates processes to improve quality and speed. Communicates design impact on end-to-end experience company-wide.

  4. Promotes Design Thinking practices across Product and other divisions. Participates in company strategy discussions influencing business decisions. Facilitates alignment between functions to drive shipping. Evaluates process effectiveness and advocates for evolution. Presents design's business impact to management and external audiences.

  5. Embeds Design Thinking as core organizational capability across all divisions. Drives company, business, and design strategy at executive level. Orchestrates cross-functional leadership to achieve alignment and momentum. Evolves organizational processes to meet future needs. Represents design's strategic value to board, investors, and industry.

Planning

  1. Plans work for current sprint or week. Executes on assigned tasks within established timelines. Asks clarifying questions about immediate next steps. Communicates task status and blockers to team lead.

  2. Plans and sequences work for the next quarter. Executes on established product direction with minimal guidance. Identifies team gaps and communicates planned next steps clearly to designers. Adjusts plans based on feedback.

  3. Plans multiple quarters ahead, anticipating future product needs. Drives strategic design decisions aligned with company goals and roadmaps. Defines and communicates top development areas for team capability improvement. Adjusts team focus proactively.

  4. Plans years ahead, mapping future product strategy. Shapes cross-functional collaboration models to elevve design's organizational role. Presents long-term vision that influences company-level decisions. Redefines how teams work together at scale.

  5. Architects multi-year organizational transformation roadmaps. Establishes design as strategic partner in company-wide planning cycles. Models future-state collaboration frameworks adopted across divisions. Influences industry direction through thought leadership and innovation.

Vision

  1. Attends internal design presentations and team discussions. Listens to how leadership communicates design philosophy. Asks questions to understand company values and design principles. Absorbs guidance from more senior designers.

  2. Contributes to internal blog posts or documentation about design work. Presents design decisions to immediate team members. Shares leadership's guidance with peers. Participates in team discussions about design philosophy and company values.

  3. Represents the company through blog posts and public speaking engagements. Helps designers understand leadership philosophy and guidance. Discusses design values with team members. Shares work externally to build company reputation.

  4. Represents company in high-profile external channels and venues. Gathers feedback from teams about design culture. Facilitates discussions that grow team philosophies. Creates content that positions the organization as having a top-tier design team.

  5. Sets standards for external content representing design organization. Communicates bidirectionally between design teams and executive leadership. Speaks at major industry events establishing company reputation. Shapes public perception of organization as world-class, innovative, and highly respected.

Architecture

  1. Creates basic information structures for individual tasks using standard templates. Documents content organization with guidance. Applies established mapping techniques to simple, well-defined sections of user experiences within existing frameworks.

  2. Independently architects information flows for discrete features using multiple mapping techniques. Organizes content hierarchies that connect related components. Documents structural decisions clearly for team execution across defined project boundaries.

  3. Collaborates with cross-functional partners to extract and synthesize systemic views of experiences. Maps coherent architectures across multiple touchpoints. Documents how information flows connect to create unified experiences, whether analyzing existing systems or designing new ones.

  4. Designs complex end-to-end experience architectures across diverse channels, audiences, and scenarios. Navigates intricate constraints while maintaining coherence. Establishes structural frameworks that guide multiple teams. Balances competing demands to create seamless cross-platform solutions.

  5. Architects transformative experience ecosystems that reshape how users interact across all company touchpoints. Defines structural paradigms that influence product strategy. Anticipates future scenarios and designs scalable architectures. Creates frameworks that become organizational standards for experience design.

Multiply what each person on your team can do.

That's a manager's job, and there's never time for it. Find Your Great learns from wherever your team works and distills each person's week into one or two feedback opportunities worth your attention.

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